The Human-Agent Team Composition: A Strategic Framework for Smarter Staffing in the Agentic AI Era
This framework is built on the premise of "Complementary Strengths and Strategic Allocation," aiming to maximize efficiency, effectiveness, and overall value.
Key components include:
1) Task and Process Deconstruction
2) Capability Assessment Matrix
3) Performance & Value Metrics
4) Risk & Compliance Considerations
5) Human Impact Assessment
It also covers the smarter staffing process and understanding team composition - human/agent ratios for 5 business functions (customer service, software development, IT, marketing and sales) with 4 example scenarios for each of them.
By embracing the framework outlined here, organizations can move beyond traditional staffing models to build agile, resilient, and highly productive human- agent co-elevation teams.